Terms and Conditions
Hopefully you will find all the information you require below. If not, please telephone, fax, write or e-mail Burns National Heritage Park and we will be delighted to help. Our contact details are listed at the bottom of the page.

Security
Our e-commerce system uses encryption (SSL & PGP) to transmit sensitive data such as credit card details. Data is encrypted at every stage from leaving your browser to when an authorised member of staff at our office decodes it. Such data are never stored unencrypted on our Internet servers.

Alternative payment methods
If you cannot pay by credit card online, you can also pay by post. We can accept International Money Orders, or cheques drawn on a UK bank. If paying by any of these methods, please submit the online order request as usual, and select the ~SPay Order by Post~T button.

Sales tax / VAT
Sales to addresses within the European Union are subject to Value Added Tax (VAT). Prices throughout this site include VAT, which is discounted at checkout if ordering outside Europe.

Import taxes
Please note that we can accept no responsibility for duties and other import taxes that certain countries (or states) may apply to your order. Please enquire in advance if you wish to ask about experience we may have had in shipping to your area. By placing your order with us you are assuming all responsibility for the legality of personally importing the products in question.

Returns
We operate a full 'no questions asked' 28-day returns policy. Simply send back the product within four weeks, undamaged and in its original packaging, and we will refund the full sales price to your credit card account (or by the alternative payment method originally used).

All goods are shipped at our risk, but any damage or loss must be notified within 48 hours by e-mail, fax or telephone. Always sign for deliveries as "UNOPENED". It is very rare that it happens, but if you suspect that something in your package might be broken, do not refuse it. Keep the package and sign for the loss/damage and notify us immediately. We will then forward you instructions about returning the item at our expense, and ship you a replacement or reimburse your payment if we are out of stock of any item.

Availability & substitutions
If the product you order is temporarily out of stock, we will normally contact you for further instructions.

Dispatch
Unless otherwise specified on the site, most items will be dispatched ex-stock within one working day of your payment being cleared. In general, we can guarantee to dispatch within five working days. However, if the item is temporarily out of stock or in the case of large quantity orders, we will keep you informed of any delays and the status of your order. Please contact us in advance if you have a deadline by which an order needs to arrive, and we will always do our best to help.

Shipping
Our standard shipping arrangement is to use Royal Mail First Class Post for all domestic orders weighing less than 1kg and surface parcel mail for all larger orders and for orders to the rest of the world. Normally, allow 28 days for delivery. However, surface mail for some parts of the world may take up to 8 weeks. If you wish your order to be shipped by air-mail or another method, please contact Burns National Heritage Park (details at the bottom of this page).

Changes & Cancellations
Please note that once an order has been placed, we can accept no responsibility for changes or cancellations. However, if you email us and your order has not yet been dispatched, we will do our best to make any changes you request. If an order has already been dispatched, we accept returns as outlined above, but you will be responsible for delivery costs.

Privacy
We take your right to privacy seriously. We guarantee not to use the email address or other contact information you submit with any order from this website for any purpose except to contact you for clarification etc. in connection with this particular order.

Mispricings
We have taken every reasonable care to ensure that prices and descriptions throughout this site are accurate. But we recognise that mistakes can occur, and will correct any brought to our attention as quickly as possible. Errors & Omissions Excepted (E&OE).

Fraud
It is our policy to report any real or apparent attempt at fraud to the police, credit card agencies, and any other relevant authorities.

Legalities
Any dispute arising out of your order from this site will be governed by the laws of Scotland.

Discounts and Promotions
Burns National Heritage Park reserves the right from time to time to run discount schemes and other promotions, either to members of the Friends of Burns National Heritage Park or in association with other organisations. Members of the Friends who are eligible for discounts will be informed by post of their individual discount ID code, which, when entered at the online checkout, will qualify the order for the relevant discount. For details of any current promotions, please e-mail Burns National Heritage Park at info@burnsheritagepark.com